Sydney Water CIO George Hunt has taken on the role of acting general manager, customer, strategy and regulation, taking over from Sian Leydon, who has gone on maternity leave for 12 months.
Storytelling is crucial in building and crafting an organisation’s customer experience and agility efforts, according to top marketers and technology leaders from AMP, OPSM, Aussie, and Vision Critical.
This whitepaper details how analytics and customer lifecycle management applications help improve the consumer experience.Look at why the insurance industry has operated the same way since its inception after the great fire of London – but ecommerce has disrupted that business model, how a world wide web of choices is shifting the balance of power and how Next Generation insurers will succeed by moving from policy-centric to customer-centric approaches for solicitation, up-selling, cross-selling and customer retention.