Aussie firms struggle to deliver ‘fast and personalised’ CX: report
Customer experience is a key success factor for most organisations in Australia, yet many are struggling to deliver the fast and personalised service that consumers demand.
customer journey - News, Features, and Slideshows
News about customer journey
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How DBS is building an engine of innovation
Which banks are successfully creating a culture of innovation? One strong candidate is Singapore’s DBS Bank.
Whitepapers about customer journey
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A Better Way to Engage - Redefining the Customer Journey for a Digital World
Customers are at the heart of every business transaction and the ability to keep a customer engaged is vital for businesses in this digital world. As the impact of the digital world continues to alter the traditional customer journey, it is important that businesses are prepared for this change. This white paper looks at the ways businesses should engage their customers as they move deeper into the digital world.
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Delivering the Continuous, Connected Customer Journey
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Your Business Competitive Edge
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Make Service Consistently Better Across All Channels