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customer relationship management (CRM) - News, Features, and Slideshows


  • Mortgage Choice embarks on CRM consolidation

    Residential mortgage broker, Mortgage Choice, is in the middle of a Microsoft Dynamics customer relationship management (CRM) rollout which will replace three separate CRM systems.

    Written by Hamish Barwick17 Feb. 15 12:28
  • At Dreamforce 2014, Salesforce Joins the Analytics Revolution With Wave

    The Dreamforce conference isn't your normal tech conference. It's more of a festival, a smorgasbord of music, celebs, technical training and straight-ahead rah-rah selling that's nearly three times the attendance of Burning Man with much better amenities. Salesforce has once again created its city within a city, with headliners like Tony Robbins, Hillary Clinton, and Bruno Mars.

    Written by David Taber14 Oct. 14 23:16
  • 6 Ways to Anticipate, Deliver and Measure Customer Satisfaction

    In today's super social world, where customers will let you and everyone else know if they are not happy with your product or service, it is more important than ever to keep customers happy. While making sure customers receive the product or service they ordered on time and as promised is an excellent start, savvy businesses know they often need to go above and beyond on-time shipping if they want to keep customers coming back for more.

    Written by Jennifer Lonoff Schiff16 July 14 06:53
  • Supporting start-ups through CRM

    A growing number of field workers, coupled with expansion into Western Australia and Queensland, was making customer information management a big challenge for not-for-profit organisation, Many Rivers.

    Written by Hamish Barwick16 May 14 14:02
  • Woolworths Liquor cuts customer call wait times

    Woolworths’ Liquor Multi Option Retail division has reduced customer phone wait times following the implementation of communications software in 2010.

    Written by Hamish Barwick31 March 14 15:24
  • Social CRM spend set to surge

    The worldwide social customer relationship management (CRM) market is forecast to reach over $US1 billion in revenue by year-end 2012, up from $US625 million in 2010.

    Written by Mark Phillips06 Sept. 11 15:28
  • Intergen NZ outlines Australian expansion plans

    New Zealand-based IT services company, Intergen, has outlined a three-year expansion plan to tackle the Australian market in areas such as customer relationship management (CRM), SharePoint and Cloud services.

    Written by Hamish Barwick01 Sept. 11 10:15