Customer Relationship Management - News, Features, and Slideshows

News

  • Top 10 stupid CRM data corruption tricks

    In the spirit of David Letterman's occasional feature "Stupid People Tricks," it's time once again for a new list of errors that lead to corrupted CRM records. Past quizzes have focused on SysAdmins and consultants, but now it's time to find out how your users and their business policies can contribute to data pollution.

    Written by David Taber07 Dec. 11 03:56
  • Intacct goes for ERP trifecta with Salesforce.com, Clarizen

    Intacct is hoping to build on its stake in the cloud ERP (enterprise resource planning) market via a three-way integration with Salesforce.com's CRM (customer relationship management) application and project management software from Clarizen.

    Written by Chris Kanaracus06 Dec. 11 16:05
  • Site tracks 'love,' 'hate' of SAP, Oracle and other software vendors

    Enterprise software vendors have been rushing to build or buy "sentiment analysis" technologies that can analyze the tone of what people are saying about companies and brands on social media sites like Facebook, Twitter and LinkedIn.

    Written by Chris Kanaracus19 Nov. 11 06:27
  • Salesforce.com hires ex-Oracle, SAP software executive Wookey

    Salesforce.com has hired former Oracle and SAP executive John Wookey, adding a seasoned software-development executive to its ranks at a time of rapid growth in both revenue and its breadth of offerings.

    Written by Chris Kanaracus12 Nov. 11 04:45
  • How IT Helps Nissan Beat Chevy in the Electric Car Game

    The all-electric Nissan Leaf had the potential to woo eco-conscious shoppers away from the Chevy Volt when it was launched last December. But from a customer service and sales perspective, the Japanese automaker was at a distinct disadvantage. Chevrolet consistently scored four stars on J.D. Power's five-star customer service and sales experience scales; Nissan earned just two.

    Written by Stephanie Overby01 Nov. 11 09:39
  • SAP Q3 profits soar on reduction of TomorrowNow provision

    SAP reported Wednesday a 14 percent increase in revenue in the third quarter ended Sept. 30, and said its business pipeline continues to remain very strong and companies continue to invest in IT. The business software vendor did not however revise its outlook for the full year 2011, citing the ongoing uncertain macroeconomic environment.

    Written by John Ribeiro26 Oct. 11 17:05
  • Microsoft takes 'social' cue from Salesforce.com for its CRM

    Microsoft on Tuesday unveiled the latest version of its Dynamics CRM (customer-relationship-management) software, which adds some social software functionality as well as closer ties to the Office 365 online productivity suite.

    Written by Chris Kanaracus26 Oct. 11 00:09
  • Oracle buys RightNow for roughly $US1.5 billion

    Oracle is buying RightNow Technologies for about US$1.5 billion in order to boost its recently announced Public Cloud with customer-service software, the companies announced Monday. The deal is expected to close late this year or in early 2012.

    Written by Chris Kanaracus25 Oct. 11 00:06
  • How to support Cloud applications

    Cloud computing gives user organisations and IT alike the freedom of maneuvering and long-run flexibility that was never possible with traditional enterprise applications. However, that freedom makes for new levels of unpredictability when it comes to big deployments, and some new requirements for support.

    Written by David Taber01 Oct. 11 00:32
  • Social CRM spend set to surge

    The worldwide social customer relationship management (CRM) market is forecast to reach over $US1 billion in revenue by year-end 2012, up from $US625 million in 2010.

    Written by Mark Phillips06 Sept. 11 15:28
  • Intergen NZ outlines Australian expansion plans

    New Zealand-based IT services company, Intergen, has outlined a three-year expansion plan to tackle the Australian market in areas such as customer relationship management (CRM), SharePoint and Cloud services.

    Written by Hamish Barwick01 Sept. 11 10:15
  • Salesforce.com, Dun & Bradstreet launch Data.com

    Salesforce.com is joining forces with Dun & Bradstreet on Data.com, a cloud-based storehouse of company and customer contact information for use in CRM (customer relationship management) systems, the companies said Wednesday.

    Written by Chris Kanaracus01 Sept. 11 01:21
  • Dreamforce: Salesforce.com revs up mobile strategy with HTML5

    Salesforce.com is placing HTML5 at the forefront of its mobile strategy with an upcoming product, Touch.Salesforce.com, that will automatically render its applications on touch-enabled devices like Apple's iPad, the company plans to announce Wednesday during its annual Dreamforce conference in San Francisco.

    Written by Chris Kanaracus31 Aug. 11 14:09
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