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Customer Relationship Management - News, Features, and Slideshows


  • Microsoft's cloud ERP plans get mixed reactions

    Microsoft's announcement this week that it would begin offering its Dynamics ERP (enterprise resource planning) software via the Azure cloud platform drew significant interest from attendees of the Convergence conference in Atlanta, but some users and partners have questions Microsoft has yet to answer about its plans.

    Written by Chris Kanaracus13 April 11 04:33
  • What the cloud really costs: Do you know?

    For CIOs who distrust most technological promises (having heard too many of them), cloud computing sets off alarm bells. Yet those CIOs finding success in the cloud say their colleagues should be equally skeptical of IT managers who claim they can deliver better and cheaper results internally. (For expert advice about cloud-vendor contracts, see "How the Cloud Can Turn Toxic</a>.)

    Written by David Carr11 April 11 23:32
  • SugarCRM buys Lotus Notes tools, cozies up to IBM

    SugarCRM has acquired iExtensions, which makes customer relationship management (CRM) software for IBM Lotus Notes users, in a bid to attract more enterprise customers and compete better against bigger rivals like Salesforce.com and Microsoft.

    Written by James Niccolai05 April 11 22:00
  • Connector integrates Open-Xchange with SugarCRM

    A new connector for open-source collaboration platform Open-Xchange provides integration with SugarCRM, allowing for contact and calendar information to be synchronized between the two products, Open-Xchange said on Monday.

    Written by Mikael Ricknäs05 April 11 00:43
  • Salesforce.com buys Radian6: Meet CRM 3.0

    CRM systems have a long heritage of contact management and call center interaction tracking. The big CRM systems captured lots of dry data about contacts, demographics, purchases, and call history. CRM 1.0 provided a mostly parametric profile of the prospect and customer.

    Written by David Taber02 April 11 05:30
  • Salesforce.com and Intuit tying QuickBooks to CRM

    Salesforce.com and Intuit will announce Friday that they plan to integrate their respective CRM (customer relationship management) and QuickBooks accounting applications, in an alliance meant to further win the hearts and pocketbooks of the world's millions of small businesses.

    Written by Chris Kanaracus01 April 11 08:02
  • Salesforce.com buying social monitoring vendor Radian6

    Salesforce.com plans to buy social media monitoring vendor Radian6, whose technology tracks conversations occurring on social sites like Facebook, Twitter and LinkedIn, the company said Wednesday.

    Written by Chris Kanaracus30 March 11 23:30
  • Overtis launches browser plugin for Web app control

    A 3-year-old startup called Overtis launched a browser plugin on Tuesday aimed at letting companies control what data employees can access through Web applications such as Salesforce.com and Google Apps.

    Written by Jeremy Kirk30 March 11 02:30
  • Integrating social media is hard to do

    Consumers check in on Foursquare. Your employees chat with customers on Facebook. Everyone tweets. Social media is everywhere, right? Not quite.

    Written by Kim S. Nash29 March 11 06:11
  • CRM: Avoid three user identity mistakes

    Most of the advice in this column has been about customer data: leads, contacts, accounts, and transactions. Too often ignored is the CRM data that's about your users: employees who log in and manipulate data every day.

    Written by David Taber23 March 11 00:49
  • Your CEO called about CRM: Now what?

    The CEO has called and asked for some training on the CRM system. A great opportunity...but there are a hundred things you could train him on. Where do you start, and where do you place your bets?

    Written by David Taber09 March 11 06:46
  • Salesforce Service Cloud 3 adds customer social networking

    I was pleasantly surprised during an online presentation about Salesforce.com's Service Cloud 3. At first glance, it looks like a simple and powerful customer relationship management (CRM) tool that takes advantage of social networking to help connect with customers.

    Written by Bruce Gain05 March 11 11:02
  • Salesforce.com deepens tie-in to Facebook

    Salesforce.com is deepening the integration between its CRM (customer relationship management) and customer service software with the explosively popular social-networking site Facebook, Salesforce.com will announce on Thursday at an event in New York.

    Written by Chris Kanaracus03 March 11 16:11
  • SAP readies Salesforce.com rival

    At the Cebit show on Tuesday SAP will show off an upcoming application called Sales OnDemand that could be a potential rival to the likes of Salesforce.com and Microsoft CRM Online.

    Written by Chris Kanaracus01 March 11 21:07
  • Wall Street Beat: Enterprise trumps consumer IT sales

    Repeating what has been a familiar pattern for the past six months, tech earnings and market forecasts this week show that while enterprise IT sales, especially for software, are booming, consumer demand for PCs is flagging.

    Written by Marc Ferranti26 Feb. 11 05:02