In the early days of CRM, it was simple: people were people and companies were companies. Adding a new person to the CRM database was pretty unambiguous, whether they came in through direct entry or via integration across the clouds.
Microsoft announced the availability Wednesday of Dynamics CRM 2011, the on-premises and partner-hosted version of its CRM (customer relationship management) software.
Microsoft yesterday accused a former manager of taking hundreds of megabytes of confidential company material when he left the firm for a new position at CRM rival Salesforce.com.
Over the course of too many years, I've said that you can't make a user interface that's too easy for users. But cloud-based software vendors have essentially done just that. System setup is now deceptively simple, and too many sales pitches tell stories of how users can set up a cloud-based system themselves.
IBM's LotusLive on-demand collaboration suite is getting a boost via integration with SugarCRM and Ariba's Discovery Service supplier database, the companies announced Thursday.
Demandbase unveiled on Wednesday a capability to integrate CRM with Web sites, with the intention to improve the user experience for target accounts by personalizing Web content.
SAP saw revenue rise 27 percent in the fourth quarter but profits dropped by more than a third due to increased provisions linked to litigation with Oracle related to its former TomorrowNow unit, the company said Wednesday.
CRM vendor RightNow has agreed to buy Q-go.com, a vendor of natural language-based search software, for $US34 million in cash, the companies announced Tuesday.
Salesforce.com announced Thursday it has purchased Web conferencing software vendor Dimdim for US$31 million, and plans to use the company's technology to augment its Chatter enterprise collaboration platform.
The snappy answer is, you need both. Large enterprises with diverse needs fundamentally need a complete CRM application with a versatile toolkit and solid platform. But not everyone is a large enterprise, and even in the enterprise there may be good reasons to have separate CRM instances - for example, in Corporate Development or HR.
Customer relationship management (CRM) and human resources management (HRM) technologies are leading the charge for cloud computing adoption in Australia, according to analyst firm, Frost and Sullivan.
Online applications vendor Zoho is continuing to bring its CRM (customer relationship management) software up to par with longer-established offerings, announcing this week that it has completed integrations with QuickBooks and a number of telephony systems.
Middleware vendor Tibco is stepping toward the world of business applications, announcing Wednesday it has acquired CRM (customer relationship management) provider Loyalty Lab for US$23 million.
Salesforce.com's announcement Wednesday of plans to buy Heroku, as well as a rebranding of its array of services, makes it clear the vendor wants to be a one-stop shop for developing applications in the cloud.
Salesforce.com said on Wednesday it will acquire Heroku, a company that specializes in hosting applications based on the Ruby programming language, for US$212 million.