Type your search and hit enter

Customer Relationship Management - News, Features, and Slideshows

News

  • Salesforce doubles down on big data with new analytics tool

    All the data "lakes" in the world won't amount to much if you can't figure out what they mean for your business. With that in mind, Salesforce on Thursday unveiled Salesforce Wave for Big Data, a new tool designed to help business users make sense of their information stores using the Salesforce Analytics Cloud.

    Written by Katherine Noyes28 May 15 22:00
  • Salesforce teams with Sage, spawns new Cloud platform for SMBs

    There's been a flurry of speculation that Salesforce.com could be up for sale, but an alternative line of thinking points to a deal with Sage Group as the explanation for the team of lawyers Salesforce recently hired.

    Written by Katherine Noyes13 May 15 08:37
  • SugarCRM sweetens Sugar 7.6 with a BPM twist

    Following a string of acquisition and partnership announcements over the past few weeks, SugarCRM on Tuesday rolled out a new version of its flagship customer relationship management software that adds business process management capabilities along with several key mobility and usability enhancements.

    Written by Katherine Noyes22 April 15 04:18
  • Jemena shifts CRM to the cloud

    Energy infrastructure provider, Jemena, has moved its customer data into the cloud to support restructured process lines across its electricity, water and gas assets and improve customer service.

    Written by Byron Connolly21 April 15 12:41
  • Atlassian's JIRA Service Desk now helps employees help themselves

    Imagine a service desk, and chances are you envision a team focused on helping and supporting external customers. But often overlooked are equivalent services that are focused instead on serving an organization's internal customers -- helping employees find the answers to their questions and the people they need, for example.

    Written by Katherine Noyes26 March 15 07:43
  • Bullhorn's new CRM tool mines email for deeper relationship insight

    There are many metrics that can be used to try to predict the success of a customer relationship, but sometimes it's better to simply let history speak for itself. That, in essence, is the premise behind Bullhorn's new Pulse CRM tool, which mines a company's email interactions over time to uncover fresh insights.

    Written by Katherine Noyes25 March 15 10:03
  • Salesforce App for Outlook brings CRM data to the inbox

    It's getting close to a year since Microsoft and Salesforce.com announced their strategic partnership, and the fruits of their union are beginning to appear. After discussing a number of planned joint products last fall, the two companies on Wednesday launched one of them -- the Salesforce App for Outlook -- into beta.

    Written by Katherine Noyes19 March 15 08:13
  • With mobile on its mind, SugarCRM looks to expand

    SugarCRM has been busy, acquiring mobile app and data analytics company Stitch earlier this month and then this week, announcing with Deutsche Telekom a customer relationship management hosting service in Germany. The moves highlight the company's progress beyond its initial position as a niche, open-source alternative for CRM.

    Written by Mikael Ricknäs19 March 15 01:17
  • Microsoft Dynamics CRM gets an analytics-infused update

    Following the launch of Dynamics CRM 2015 last November, Microsoft on Monday announced a Spring update to the software that promises new social, mobile and analytics capabilities along with closer integration with Office 365.

    Written by Katherine Noyes17 March 15 05:53
  • Salesforce gives Service Cloud a shot of data science

    Data-science and analytics capabilities are popping up with increasing frequency in enterprise applications of virtually every shape and size, and Salesforce's CRM platform is no exception. Barely a week after adding a new predictive decision-making feature to its Marketing Cloud, it's now added a new Intelligence Engine for Salesforce Service Cloud that's designed to improve how service reps interact with customers.

    Written by Katherine Noyes10 March 15 04:29
[]