Customer Relationship Management - News, Features, and Slideshows

News

  • Salesforce.com adding 'social intelligence' features to Chatter

    Salesforce.com continues to build out its Chatter social networking and collaboration software, with upcoming "social intelligence" capabilities that will allow users to find information through new Topics and Expertise categories.

    Written by Chris Kanaracus03 April 13 20:44
  • 13 tips to get business teams to use your CRM system

    Having a great new customer relationship management system won't be worth much until you figure out how to get everyone to use it. CRM experts provide tips on how to get members of your sales, marketing and customer service teams to actually use that expensive new CRM system.

    Written by Jennifer Lonoff Schiff27 March 13 13:15
  • FAQ: Inside Microsoft's cloud ERP strategy

    Microsoft has announced some key details of how it will introduce Dynamics ERP (enterprise resource planning) software products to the cloud computing model, from initial release dates to the precise role of partners.

    Written by Chris Kanaracus20 March 13 20:44
  • Microsoft going after enterprises with Dynamics AX ERP

    Microsoft hoped recent updates to its Dynamics AX 2012 ERP (enterprise-resource-planning) software would help it grab enterprise-level deals that would ordinarily be won by the likes of Oracle and SAP, and to some degree the strategy appears to be clicking.

    Written by Chris Kanaracus19 March 13 18:42
  • Microsoft boosts Dynamics CRM with marketing, social media analysis

    Microsoft is hoping to shove aside rivals such as Salesforce.com and Oracle in the CRM (customer relationship management) software market by linking its own Dynamics CRM application with new capabilities for marketing automation and social media analysis.

    Written by Chris Kanaracus19 March 13 16:13
  • Salesforce.com integrates mobile Chatter apps with its CRM software

    Salesforce.com will upgrade its Chatter enterprise social networking (ESN) application for iOS and release one for the first time for Android on Tuesday, delivering in both new capabilities to integrate them with its main CRM software.

    Written by Juan Carlos Perez19 March 13 04:11
  • Gartner: CRM software top priority for IT spending in 2013-14

    CRM (customer relationship management) software will be the top priority for additional spending on enterprise applications around the world this year and next, according to newly released data from analyst firm Gartner.

    Written by Chris Kanaracus05 March 13 19:04
  • Salesforce.com retools marketing message around 'customer companies'

    Salesforce.com CEO Marc Benioff has laid out a new strategic and thematic direction for his company, saying that its goal will now be to help clients become "customer companies," with the end result being greater success.

    Written by Chris Kanaracus26 Feb. 13 21:19
  • MicroStrategy sells off contact center software division

    BI (business intelligence) vendor MicroStrategy is getting out of the contact center software business, having sold off its Angel subsidiary to Genesys for roughly US$110 million in cash. The deal is expected to close in March.

    Written by Chris Kanaracus26 Feb. 13 15:55
  • Startup Colabo gives marketers self-service analytics

    A startup called Colabo has developed a set of analytics tools that it says marketers can use to research trends, brand awareness and other subjects without the need to involve IT departments.

    Written by Chris Kanaracus26 Feb. 13 15:53
  • Salesforce.com delivers mobile customer service apps

    Salesforce.com is planning to add a series of mobile applications to its Service Cloud line of customer service software, in a response to the rampant rise of mobile devices both in the consumer and business worlds.

    Written by Chris Kanaracus26 Feb. 13 05:10
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