CoreLogic welcomes robots into the mix at property service provider
CoreLogic A/NZ operations leader, Sarah Edwards, can now confidently say she knows a thing or two about robots.
CoreLogic A/NZ operations leader, Sarah Edwards, can now confidently say she knows a thing or two about robots.
Sydney Water CIO George Hunt has taken on the role of acting general manager, customer, strategy and regulation, taking over from Sian Leydon, who has gone on maternity leave for 12 months.
Many Australian retailers are failing to keep up with the security and regulatory requirements of customer data, according to a report.
The rise and rise of chatbots in Australia has been impressive. But are they any good?
Online travel agency Webjet’s roll-out of in-app mobile messaging has led to a 54 per cent increase in ‘text-based service engagements’ within the app within five months, the company has revealed.
One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it.
Big Data is poised to help marketers reach and engage customers and prospects in ways that businesses are only now starting to understand. Enterprises that don't embrace analytics may soon see embattled customers voting with their wallets.
Social media has changed more than the way companies market and promote themselves. Social networking has also changed the way companies recruit, how they communicate internally and how they handle sensitive data.
CRM systems tend to have a wider user base across enterprise organizations than most other software applications do. Industry analyst surveys indicate that over 60 percent of CRM systems are used by sales teams, about 40 percent used by marketing, and about a third of the systems are used by customer support. Despite this wide range of users, my guess is that the real driver or "owner" of the CRM system is even more strongly biased towards the Sales VP.
Organisations looking to implement voice automation systems need to think very hard about the needs of their customers before doing so, a new report has found.
Today’s customers can shop anywhere, anytime, using mobile devices, Amazon, and even social media. This has led to major changes in customer behaviour and now presents new challenges for traditional retailers to overcome. However, omnichannel analytics is helping retailers to rise above these challenges and improve their operations. This eBook discusses how retailers can utilise analytics to improve their customer service.