CoreLogic welcomes robots into the mix at property service provider
CoreLogic A/NZ operations leader, Sarah Edwards, can now confidently say she knows a thing or two about robots.
CoreLogic A/NZ operations leader, Sarah Edwards, can now confidently say she knows a thing or two about robots.
Sydney Water CIO George Hunt has taken on the role of acting general manager, customer, strategy and regulation, taking over from Sian Leydon, who has gone on maternity leave for 12 months.
Many Australian retailers are failing to keep up with the security and regulatory requirements of customer data, according to a report.
The rise and rise of chatbots in Australia has been impressive. But are they any good?
Online travel agency Webjet’s roll-out of in-app mobile messaging has led to a 54 per cent increase in ‘text-based service engagements’ within the app within five months, the company has revealed.
Australian businesses are overestimating their customers’ preference to communicate via digital channels, says a survey, which found even millennials would rather pick up the phone when they contact a company
Macquarie Bank is competing with ‘the last application that you used on your mobile’ says its digital architect.
The Victorian Government has unveiled a new IT strategy that will see it update and consolidate outdated and complex and costly systems including hundreds of phone hotlines and 538 different service websites.
The CIO/CMO working dynamic is becoming more positive, with half of marketing and IT teams now describing their relationship as “collaborative” or “awesome”.
Government agencies looking to utilise digital services will need to turn their focus from automation and cost-cutting to customer experience and innovation, according to a new report.
ANZ bank has extended its collaboration with IBM by signing a new five-year, $450 million contract with the tech giant to drive productivity and assist in the bank’s regional Asian expansion.
Championing technology as a business enabler requires many talents, from explaining the 'nuts and bolts' to working closely with finance and customer service. Here are some of the top skills that your CEO wants you to have today.
Cabin crew on Singapore Airlines are creating digital voyage reports and improving customer service during each flight thanks to a new tablet app.
Long-standing AMP CIO, Lee Barnett, is retiring after 18 years at the company, including 12 in her existing role.
National Australia Bank (NAB) has reduced call centre inquiries following the implementation of Oracle Service Cloud in 2012.