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  • 5 ways to handle comment trolls on social media

    Social media has become a new way to find new customers, provide support, market products, share news and even develop customer relationships. Because of the free-form nature of services like Twitter and Facebook, large companies can enjoy the benefits of frequent personal interaction. Dell can "like" a comment from a happy laptop owner on Facebook, Bristol-Myers can share corporate news directly with their 67,000 followers on Twitter.

    Written by John Brandon15 June 15 23:16
  • How to Tell Whether an IT Vendor Sells 'Solutions' or Just Products

    There's a subtle but important difference between IT products and IT solutions. Both have their rightful place, but buying a product when you need a solution--and vice versa--can be costly. Unfortunately, product-pushers aren't always easy to spot.

    Written by Rob Enderle09 Aug. 13 15:42
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