Australian businesses are overestimating their customers’ preference to communicate via digital channels, says a survey, which found even millennials would rather pick up the phone when they contact a company
Stuart Haselden, director of ITS at the Victoria University of Wellington, talks about transforming infrastructure to support multiple users, from digital natives to academics.
Real estate agents, legal firms and professional consultants are using digital technologies and data to meet the needs of ever-more demanding and connected clients.
Big data projects are being held back by the high cost of setting up infrastructure to support the capturing of potentially hundreds of millions of data points each day.