Who could forget #censusfail last year? After a distributed denial of service (DDoS) attack and concerns over potential loss of data during the 2016 Census, the Australian Bureau of Statistics’ Census site was shut down for days. Once it was eventually restored on 11 August 2016, it was successfully used by millions of Australians to submit their census data.
Through her IT support roles, she has helped build roads, bridges and wireless networks in warehouses and countless other male dominated arenas. But Fresia Segovia, CIO of Hurstville City Council, says despite the fact she was “the only female voice” at the majority of her engineering and surveying jobs, it has never been a stumbling block.
New South Wales today unveiled its new single customer account for accessing state government services.
Government agencies looking to utilise digital services will need to turn their focus from automation and cost-cutting to customer experience and innovation, according to a new report.
Digital government isn’t about how many services are available online. In fact, it’s quite the opposite as the automation of services progressively leads to a decline in the use of online and mobile transactions.