IT organizations are increasingly interested in adopting DevOps models to deliver applications faster, better and cheaper to the business, but they're not inclined to look to their IT service providers for help with these efforts.
In theory, a hybrid offshore deal combines the best of pure outsourcing and a captive IT services center. In reality, it's more complicated -- and not for everyone.
As the market for contact center outsourcing has matured, buyers are increasingly looking for sophisticated support from suppliers to enhance the customer experience across multiple channels, which include mobile apps and social media.
In part 2 of our two-part series on IT offshoring lessions, we look at seven more examples of successful IT outsourcing offshoring best practices.
The need to remain competitive has kept offshoring an essential part of nearly every company's sourcing strategy. The questions that remain are what and how to offshore. Offshore pioneers who have navigated the changing IT offshoring terrain have some answers based on a decade's worth of lessons. In part 1 of a two-part series, we look at seven of those lessons.
China's plan to create a competitive outsourcing industry was hit with another blow last month with the release of a report that lay bare, in ways never seen before, the extent of the security risks of working in the country.