framework - News, Features, and Slideshows

• Yahoo7 CTO Paul Russell on the media giant's stack overhaul

  ​In the highly competitive online news industry, readers are unforgiving of sluggish sites, poor user experience and dated features.

• Johnson & Johnson champion people-based security strategy

  Johnson & Johnson champion the people and culture element of its security strategy, believing a more rigorous focus on people and culture acknowledges that having the latest technology and processes is not a foolproof solution to information security.

Whitepapers about framework

• 

  Plan Now For Customer Service In 2021

  Customer service technology buyers typically plan for the next one to two years. But to truly become customer-obsessed, companies need to understand what new technologies and customer service experiences will come to seem normal for their customers in five years. Many of these technologies require new organizational models as well as new metrics for measuring success — changes that will take time and careful planning. This report highlights the service experiences, and the technologies that underpin them, that your customers will expect in 2021.

• 

  The Authentication Decision Tree

• 

  Delivering Information Governance