What’s hot in enterprise IT? - Part 1
David Gee lists the top products and tools that help improve productivity, as well as new virtual reality toys CIOs might want to consider during their downtime.
FreshDesk - News, Features, and Slideshows
News about FreshDesk
-
-
Salesforce.com sees the future of customer support in video
Salesforce.com is giving users of its Desk.com support application new features for embedding videos into support articles and Web pages, a move the vendor says will let them give their customers the help they need faster and more efficiently than text-based documentation alone.
-
Salesforce takes a shot at Zendesk, Freshdesk with Desk.com upgrade
Salesforce.com wants to be the go-to option when small and medium-sized businesses decide they need better customer support software, with a series of updates to its Desk.com application.
Features about FreshDesk
-
How Gamification Makes Customer Service Fun
One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it.