Self-Service IT Catches On
Cloud-based software for the IT help desk turns out to be useful in departments outside of IT, too.
help desk - News, Features, and Slideshows
News about help desk
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5 ways the help desk may be hurting you
Aptly named, a company's help desk is primarily focused on resolving technology issues so the business as a whole can function successfully. Despite the best of intentions, however, help desks can put the company at risk by using legacy tools, shared passwords and incomplete security practices.
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Defence seeks IT support for 2500 staff
The Defence Science and Technology Organisation (DSTO) has issued a tender for a help desk contractor to support around 2500 researchers spread over seven sites across Australia.
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Focus on MSP paid off: Applaud
The marketplace has matured, with CIOs and IT managers realising the Cloud is not hype anymore.
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Candid talk trumps the blame game
Relationships between the CIO and business executives will inevitably become strained, with broken promises and eroding trust. So how do you keep them from going completely off the rails?
Features about help desk
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5 open source help desk apps to watch
If your help desk software is giving you trouble, there are some open source options available. In this part of CIO's five open source applications to watch we take a look at help desk software, which is the basis of incident response and IT service delivery.