Financial services firm, William Buck, was on a mission to get the firm’s IT house in order - and put a stop to the ‘revolving door’ that was cycling between outsourcing and insourcing management of its IT environment.
Some Australian CIOs are more comfortable with keeping IT services in-house rather than using third-party cloud providers, according to an Ovum survey.
When CVS signed a multi-year infrastructure outsourcing deal with Perot Systems in 2004, then-CIO Karl Taylor said the relationship would serve the pharmaceutical giant's IT needs more cheaply and efficiently than keeping the work in-house.
Macquarie Telecom (ASX:MAQ) has opened a $5m, 24/7 customer service centre in Sydney