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News about interactive intelligence
  • Woolworths Liquor cuts customer call wait times

    Woolworths’ Liquor Multi Option Retail division has reduced customer phone wait times following the implementation of communications software in 2010.

    Written by Hamish Barwick31 March 14 15:24
  • Moving to the Cloud equates to a brighter financial outlook

    The top priority for any CFO has to be the financial security and viability of the business. They must work to ensure an organisation has the tools to make or save money, while at the same time invest wisely into new solutions. Moving to the cloud is a case in point, as it can offer significant cost savings and potential for new revenue streams, but there may also be the fear of the unknown.

    Written by Dave Paulding21 March 13 09:42
  • VoIP enhances Hobsons Bay customer service

    A transition from analog to IP telephony in mid-2011 enhanced the Hobsons Bay City Council’s ability to communicate with constituents. Customer service manager, Suzanne Paterson, said the council plans to add Web chat to open a further channel for customer interaction.

    Written by Adam Bender05 Nov. 12 11:36
Features about interactive intelligence