Jetstar's chatbot to travellers' rescue after Mount Agung eruption
When Mount Agung in Indonesia erupted in November – spewing a cloud of ash nearly four kilometres into the air – thousands of residents fled the area, fearing for their lives.
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News about IPsoft
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IPsoft seeks to grow the 'brains' of virtual assistants
Systems support company IPsoft is testing new virtual help software that it says will help answer customer technical questions much more quickly and thoroughly than today's current crop of online assistants.
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Happy Labor Day -- will a bot take your help desk job?
Competing forces are affecting people who work on help or service desks. One is improving automation tools, which advocates say can replace level 1 and 2 support staff. At the same time, the number of help desk tickets is rising each year, which puts more demand on the service desk.