A standards-based approach to IT Service Management (ITSM) adopted by the Queensland Public Safety Network Management Centre has resulted in consistent and reliable delivery of IT to the state’s law enforcement and public safety agencies, according to the centre’s director, John McIntosh.
Security managers must break down their walled-garden mentalities and integrate security deep into the heart of increasingly flexible, BYO computing-driven IT service management (ITSM) environments or risk data death by a thousand cuts, a systems and security consultant has warned.
WA-based engineering and construction contractor, Doric Group, scooped Project of the Year at the fifth annual IT service management (ITSM) industry awards in Perth, WA, this week.