IT service providers - News, Features, and Slideshows

News

• Smaller, Shorter-Term Deals Shake Up IT Outsourcing Industry

  It's not just cheaper prices pushing down IT outsourcing contract values. The 'new normal' for outsourcing presents risks and opportunities for customers and IT service providers.

• 10 IT outsourcing trends to watch in 2014

  IT outsourcing experts talk about what to expect in the year ahead. And if they're right, this could be the year customers - and a few robots - take greater control of the IT outsourcing space.

• 2013 IT Outsourcing Year in Review: Grading Our Predictions

  Last year, we predicted that 2013 would be the year that outsourcing governance finally grew up. We said outsourcing customers would take the reins with do-it-yourself deals. And we forecasted that local support would be a critical differentiator for service providers. Now it's time to see how those predictions panned out.

• Lukewarm global IT outsourcing market heats up in third quarter

  After a relatively quiet first half of the year, outsourcing deal activity picked up considerably in the third quarter of 2013, according to the quarterly index compiled by outsourcing consultancy Information Services Group (ISG).

• Midsize IT Outsourcing Providers Offer Hidden Value

  There's a growing shift from tier 1 offshore outsourcing providers to midsize IT services players. Scale and price are no longer the sole interest of outsourcing customers. They are seeking agility, flexibility, vertical alignment, responsiveness and trust -- all of which they are more likely to find in a smaller, more focused provider.

• How to get multiple IT outsourcing providers to play nice

  Why can't your IT service providers all just get along? Here are steps you can take throughout the multisourcing lifecycle to get everyone working together.

• Gartner Predicts Limited IT Outsourcing Growth and Increased Volatility

  Cost-conscious customers, uncertain economic conditions and evolving delivery models are causing the IT services market to grow more slowly than expected, according to a recent Gartner report.

• 3 Ways to Overcome IT Outsourcing People Problems

  Do your IT outsourcing services deals fail to deliver more than the basics? IT outsourcing customers need to focus on developing and training their outsourcing management staff so that their IT services deals are better than just 'good enough.'

• IT Outsourcing Customers Get What They Pay for, Not What They Want

  A survey of both IT services buyers and IT services providers reveals that while outsourcers deliver cost reduction and increased efficiency, they may lack innovation and analytical capabilities.

• Decline in IT Outsourcing Market Challenges Service Providers

  With the overall IT services market on the decline, providers may look to emerging markets and emerging technology offerings for growth.

• Cloud Services Continue to Shake Up IT Outsourcing Industry

  Growth in business-provisioned cloud contracts, particularly in HR, could outpace traditional IT outsourcing, rattling traditional IT service providers.

• IT outsourcing year in review, rating our 2011 predictions

  As the end of the year approaches, the predictions of what's to come in the next 12 months abound. Of course, those predictions are usually quickly forgotten and no one rushes to issue a scorecard for how they fared -- but that's not the case at CIO.com. This year, we're revisiting the 11 outsourcing trends we forecast for 2011 to find out which of them actually came to pass.

• 10 worst sales tactics of IT outsourcing companies

  IT service providers are big on talk of innovation these days—except when it comes to their own sales practices. It seems as if many vendor sales teams have been pulling from the same bag of frustrating and ineffective tricks to try to win deals since the dawn of IT outsourcing.