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ITIL - News, Features, and Slideshows


  • ITIL certification guide: Mastering IT services management

    ITIL is IT’s go-to framework for delivering IT services. From ITIL Foundation to ITIL Master, here’s everything you need to know about the latest ITIL certifications.

    Written by Rich Hein, Sharon Florentine12 Sept. 17 05:21
  • How to get started with ITIL

    ITIL is one of the most common frameworks for IT service management. However, questions and misunderstandings abound regarding this set of popular practices. In this article, we'll address the following (and more):

    Written by Matthew Heusser27 May 15 03:59
  • Selling the new enterprise architecture - Part 1

    A ‘service’, of course, is an abstraction of the underlying functions, systems and policies used to deliver business outcomes. Service-centred IT therefore reflects the need for clarity and commonality of vision between business executives, the CIO, and the enterprise architects (EAs) and other operational staff charged with actually delivering that vision.

    Written by David Braue20 June 11 11:22
  • Vendor View: Why ITIL is gaining traction in Australia

    Australian CIOs who are adopting ITIL in their IT departments are seeing productivity benefits, higher customer satisfaction and better alignment of IT with business objectives.

    Written by Tim Dickinson08 Sept. 09 15:14
  • ANSTO doubles its IT innovation budget thanks to ITIL

    Upon taking up his role as CIO at the Australian Nuclear Science and Technology Organisation (ANSTO) in October 2006, Michael Beckett was face with a major image problem.

    Written by Tim Lohman05 Aug. 09 12:02
  • ANSTO CIO's six tips for ITIL success

    Australian Nuclear Science and Technology Organisation (ANSTO) CIO Michael Beckett offers his tips for deploying ITIL effectively.

    Written by CIO Staff05 Aug. 09 10:51