ITIL - News, Features, and Slideshows

News

• ​Driving transformation through continuous delivery and insights

  IT chiefs discuss how they are improving their organisation's operational intelligence.

• Companies not investing in IT governance

  Australian organisations are seriously under-investing in IT governance particularly at a time when they are highly dependent on technology systems across all operations.
  

• In Pictures: itSMF LEADit 2013

  In Canberra, ITSM disciples talk service management, get funky on the dance floor.

• DevOps, ITIL disciples can sing together: IT Skeptic

  While they maintain a fierce rivalry, practitioners of DevOps and IT service management (ITSM) have much to learn from each other, according to Rob England.

• Standard brings IT consistency to Queensland public safety

  A standards-based approach to IT Service Management (ITSM) adopted by the Queensland Public Safety Network Management Centre has resulted in consistent and reliable delivery of IT to the state’s law enforcement and public safety agencies, according to the centre’s director, John McIntosh.

• Why you can’t ignore ITSM

  The value of implementing an IT service management (ITSM) program is clear. Leveraging good processes in the enterprise IT environment to manage and measure incidents, problems, changes, service levels and risks is an almost ubiquitous objective of internal and external organisations providing IT to the business.
  

• Can Social Media Make ITSM Fun Again?

  Social interfaces are changing the very nature of IT service management, with internal toolsets and icon-driven service platforms helping users and IT departments manage the extended enterprise.

• IT Service Management Moves to the Cloud

  As organizations become decreasingly skeptical about the cloud, they are increasingly willing to outsource ITSM to a SaaS provider. Doing so lowers costs, improves flexibility and easily accommodates ITIL framework principles.

• Service development projects

  Many IT departments perform software development projects with a focus on delivering software with required functionality by a certain time and for the benefit of business. Unfortunately, this focus for such projects is wrong.

• Monash Uni reduces IT teams after consolidation project

  Monash University has reduced the number of its IT teams from more than 50 to just one after consolidating IT service requests as part of a broader transformation program.

• BT Financial Group CIO eyes new IT capability framework

  CIO of BT Financial Group, Tony Forward, is one of a handful of local technology leaders to investigate the new IT Capability Maturity Framework (IT-CMF) launched in Sydney today.

• A competency-based maturity model to reduce ITIL adoption risks

  As large enterprises search for solutions to get the most out of their outsourcing vendors, many are turning to operational frameworks like Information Technology Infrastructure Library (ITIL) to improve the effectiveness of IT service delivery.

• DIAC IT service catalogue triggers technology overhaul

  A spotlight has been shone on the technology services and costs across the Department of Immigration and Citizenship (DIAC) courtesy of a recently launched IT service catalogue, which has triggered an overhaul of service delivery and IT spend and sourcing.

• ANSTO gets positive reaction from ITIL implementation

  The Australian Nuclear Science and Technology Organisation (ANSTO) has implemented an award-winning Information Technology Infrastructure Library (ITIL) deployment to improve internal IT service and performance.
  

• Aussie implementations impress ITIL guru

  HP's David Cannon, co-author of the Service Operation book for latest version of ITIL, talks about why Australian adoption outstrips the US, what’s new in ITIL v3 and how to avoid common pitfalls