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ITIL - News, Features, and Slideshows


  • Companies not investing in IT governance

    Australian organisations are seriously under-investing in IT governance particularly at a time when they are highly dependent on technology systems across all operations.

    Written by Byron Connolly08 July 14 11:20
  • In Pictures: itSMF LEADit 2013

    In Canberra, ITSM disciples talk service management, get funky on the dance floor.

    Written by Adam Bender09 Aug. 13 12:00
  • Standard brings IT consistency to Queensland public safety

    A standards-based approach to IT Service Management (ITSM) adopted by the Queensland Public Safety Network Management Centre has resulted in consistent and reliable delivery of IT to the state’s law enforcement and public safety agencies, according to the centre’s director, John McIntosh.

    Written by Adam Bender10 July 13 14:27
  • Why you can’t ignore ITSM

    The value of implementing an IT service management (ITSM) program is clear. Leveraging good processes in the enterprise IT environment to manage and measure incidents, problems, changes, service levels and risks is an almost ubiquitous objective of internal and external organisations providing IT to the business.

    Written by Gerard Norsa02 July 13 10:23
  • Can Social Media Make ITSM Fun Again?

    Social interfaces are changing the very nature of IT service management, with internal toolsets and icon-driven service platforms helping users and IT departments manage the extended enterprise.

    Written by Allen Bernard24 June 13 14:14
  • IT Service Management Moves to the Cloud

    As organizations become decreasingly skeptical about the cloud, they are increasingly willing to outsource ITSM to a SaaS provider. Doing so lowers costs, improves flexibility and easily accommodates ITIL framework principles.

    Written by John Moore05 Feb. 13 14:42
  • Service development projects

    Many IT departments perform software development projects with a focus on delivering software with required functionality by a certain time and for the benefit of business. Unfortunately, this focus for such projects is wrong.

    Written by Gary Percival05 Dec. 11 15:20
  • BT Financial Group CIO eyes new IT capability framework

    CIO of BT Financial Group, Tony Forward, is one of a handful of local technology leaders to investigate the new IT Capability Maturity Framework (IT-CMF) launched in Sydney today.

    Written by Rodney Gedda09 March 11 15:05
  • A competency-based maturity model to reduce ITIL adoption risks

    As large enterprises search for solutions to get the most out of their outsourcing vendors, many are turning to operational frameworks like Information Technology Infrastructure Library (ITIL) to improve the effectiveness of IT service delivery.

    Written by Dan McMahon and Laurie Hathaway, Pace Harmon10 Feb. 11 08:29
  • DIAC IT service catalogue triggers technology overhaul

    A spotlight has been shone on the technology services and costs across the Department of Immigration and Citizenship (DIAC) courtesy of a recently launched IT service catalogue, which has triggered an overhaul of service delivery and IT spend and sourcing.

    Written by Mahesh Sharma09 Sept. 10 10:10
  • ANSTO gets positive reaction from ITIL implementation

    The Australian Nuclear Science and Technology Organisation (ANSTO) has implemented an award-winning Information Technology Infrastructure Library (ITIL) deployment to improve internal IT service and performance.

    Written by Darren Pauli21 Jan. 09 11:47
  • Aussie implementations impress ITIL guru

    HP's David Cannon, co-author of the Service Operation book for latest version of ITIL, talks about why Australian adoption outstrips the US, what’s new in ITIL v3 and how to avoid common pitfalls

    Written by Darren Pauli25 Sept. 08 08:00