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itsm - News, Features, and Slideshows


  • How to implement effective SLAs

    Before getting anywhere close to discussing the concept of service level agreements (SLAs) in IT service management (ITSM), there is one time-worn debate to straighten out.

    Written by Phil Hearsum04 Aug. 14 08:57
  • Defence extends IT services contract with Fujitsu

    The Department of Defence has extended an IT services contract with Fujitsu for a further three years as it invests in improving the performance of its network, desktop and data centre environments.

    Written by Byron Connolly13 Feb. 14 10:37
  • HP Rolls Out Services to Improve Data Center Efficiency

    Aiming to help organizations cut through confusion in the data center infrastructure management market and prepare them for the impact of cloud, mobility and big data, HP is offering four new consulting services.

    Written by Thor Olavsrud23 Jan. 14 15:08
  • In Pictures: itSMF LEADit 2013

    In Canberra, ITSM disciples talk service management, get funky on the dance floor.

    Written by Adam Bender09 Aug. 13 12:00
  • Why you can’t ignore ITSM

    The value of implementing an IT service management (ITSM) program is clear. Leveraging good processes in the enterprise IT environment to manage and measure incidents, problems, changes, service levels and risks is an almost ubiquitous objective of internal and external organisations providing IT to the business.

    Written by Gerard Norsa02 July 13 10:23
  • BYOD and ITSM: What you need to know

    Highly functional personal devices are increasingly being adopted as technology tools in enterprise IT environments. This represents yet another challenge for CIOs and senior IT managers trying to use standards and frameworks-based IT service management (ITSM) processes for better governance and business benefits.

    Written by Gerard Norsa30 April 13 15:51
  • It's not all about the cloud: Why hybrid ITSM is here to stay

    "Cloud-based" might be the most overused marketing term of 2012. Vendors of all stripes seem to believe an edict has been handed down to enterprise IT management who now want all cloud all the time.

    Written by Kevin Smith, vice president and general manager, Cloud Business Unit, FrontRange24 Dec. 12 19:46
  • BYOT increases in priority for enterprises: UXC Consulting

    Responding to employee demand for bring your own technology (BYOT) has led more Australian companies to implement IT service management (ITSM) structures in order to support BYOT rollouts, according to a UXC Consulting survey.

    Written by Hamish Barwick05 Oct. 11 12:13
  • IT service management awarded in Perth

    Monash University, Australian Defence Organisation, Australian Electoral Commission and the Doric Group are just some of the finalists in this year’s IT service management (ITSM) awards.

    Written by Mark Phillips12 Aug. 11 17:04
  • BMC Software will add more SaaS products

    BMC Software is planning to offer more versions of its software in the SaaS (software as a service) model in the next 12 months, as it is seeing growing customer demand for these services, an executive of the company said on Friday.

    Written by John Ribeiro18 May 10 05:57