If you're looking to upgrade your phone system and weighing the differences between on-premise and approaches hosted in the cloud, consider these factors to get the solution that best meets your needs:
Odds are, you probably don't communicate with friends and family the same way you did a decade ago. The rise of the text message and the fall of the phone call as ways to stay in touch has been precipitous, even if the centrality of email has been unquestioned for far longer than 10 years.
A band of startups at Enterprise Connect is trying to cash in on Web RTC browser technology for peer-to-peer Internet audio and video calls.
Carlo's Bakery knew that in order to get ready for some rapid expansion it needed to upgrade its traditional PBX. And replacing it with a unified communications system brought new options ranging from video cake consulting to in-queue sales when the line of customers backs out the door onto the sidewalk.
Microsoft's Lync communications platform is making big gains as the IP PBX of choice, particularly in North America and particularly among larger businesses, Enterprise Connect attendees were told.