If you're looking to upgrade your phone system and weighing the differences between on-premise and approaches hosted in the cloud, consider these factors to get the solution that best meets your needs:
Odds are, you probably don't communicate with friends and family the same way you did a decade ago. The rise of the text message and the fall of the phone call as ways to stay in touch has been precipitous, even if the centrality of email has been unquestioned for far longer than 10 years.
A band of startups at Enterprise Connect is trying to cash in on Web RTC browser technology for peer-to-peer Internet audio and video calls.
Carlo's Bakery knew that in order to get ready for some rapid expansion it needed to upgrade its traditional PBX. And replacing it with a unified communications system brought new options ranging from video cake consulting to in-queue sales when the line of customers backs out the door onto the sidewalk.
Microsoft's Lync communications platform is making big gains as the IP PBX of choice, particularly in North America and particularly among larger businesses, Enterprise Connect attendees were told.
Owners of Google Chromebooks will be able to quickly join Cisco Webex conferences with an application demonstrated for the first time today at Enterprise Connect.
Ellen DeGeneres, the queen of awkward humor, set a record overnight for the most retweeted Twitter post of all time by squeezing a dozen of her closest Hollywood friends into a selfie during the Academy Awards show Sunday night.
Microsoft's Lync communications platform gathers enough readily analyzable data to let corporations spy on their employees like the NSA can on U.S. citizens, and it's based on the same type of information - call details.
Microsoft is accommodating Cisco conferencing systems and Android tablets to help make Microsoft Lync and Skype communications platforms able to connect any customers by voice, video, messaging and conferencing regardless of what device they use.
While Princeton University researchers predict Facebook could shed 80% of its users over the next few years, a Carnegie Mellon University computer scientist has the social network's back and says Facebook's prospects are good.
Contact centers are changing rapidly with the arrival of cloud technology and the ability to interact with customers over new social channels, including Twitter. The transformation has implications for everything from how companies deal with customers to the role agents play and how internal groups are best organized. Network World Editor in Chief John Dix caught up with the CEO of LiveOps, Marty Beard, for his take on where we stand and where we're headed.
The Stanford marching band, known for its creative and sometimes controversial musical extravaganzas, geeked out during halftime of the 100th Rose Bowl football game on New Year's Day by collectively forming themselves into the ghostly shape of the Snapchat logo on the field.
Enterprises sending email via Office 365 will be able to encrypt those messages starting next year at no extra charge, making it possible to send secure mail to people who are off the corporate email system.
Avaya is making it easier to drop its unified communications capabilities into business applications, removing a layer of complexity that may be holding developers back from writing communications-enabled apps for businesses.
Reddit is being applauded for quickly nixing a subreddit dedicated to finding shooters involved in killing a dozen people Monday at Washington Navy Yard.