Aussie firms struggle to deliver ‘fast and personalised’ CX: report
Customer experience is a key success factor for most organisations in Australia, yet many are struggling to deliver the fast and personalised service that consumers demand.
logmein - News, Features, and Slideshows
News about logmein
-
-
Beware the ticking Internet of Things security time bomb
IBM's Andy Thurai didn't quite put the words into former <a href="https://www.linkedin.com/profile/view?id=40824">RSA CTO Deepak Taneja</a>'s mouth, but did prompt him by asking at the start of a <a href="http://tiestartupcon.com/">TIE Startup Con</a> panel in Cambridge, Mass., earlier this month whether Internet of Things security is a "time bomb ready to explode."
-
Companies use urban office locations to attract IT talent
To attract workers in the competitive technology job market, remote connectivity service provider LogMeIn decided that a change of address was needed.
-
OpenSSL, critical encryption component, gets nine software fixes
Nine software fixes were released Wednesday for OpenSSL, a critical encryption component for exchanging data on the web, although none of the problems are as severe as the "Heartbleed" issue found in April.
-
Attackers exploit remote access tools to compromise retail systems
Malicious hackers are using remote access tools to break into retail point-of-sale systems and plant malware on them, the Department of Homeland Security warned.
Whitepapers about logmein
-
A Better Customer Experience Starts with a Better Agent Experience: How to Maximize Productivity to Drive Results
You’ve heard the old sayings: “It’s the people that make the place,” and “You’re only as good as your team.” It’s true, having the best people onboard makes your business stronger. But let’s say you hit the hiring jackpot and have the best team on the planet working in your contact center. Your customer experience is going to be awesome, right? Unfortunately, the answer is not a definite yes.
-
Conversational AI Solutions: The Happy Medium with Bold360
-
Conversational AI Solutions: The Happy Medium with Bold360
-
A Better Customer Experience Starts with a Better Agent Experience: How to Maximize Productivity to Drive Results