How to build a consultative culture
Difficult situations with customers are often the result of a reactive rather than a consultative IT mindset.
Lou Markstrom - News, Features, and Slideshows
News about Lou Markstrom
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8 tips to manage difficult people and situations over the holidays
Amongst all the joy and festivities of the holidays, it can also be one of the most stressful and hectic times of the year.
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9 tips for building rapport with people
Understanding the human side of the IT equation is critical to the success of any IT professional. The ability to develop a feeling of connectedness and understanding is an important aspect of developing productive and trusted relationships.
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Leadership for performance
Is your team operating at their optimal level of performance? Are they inspired? Motivated? Do they show up day to day in tune with a vision and purpose that they are excited about?
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8 time management tips for the holiday season
It’s that time of year. Work, shopping, parties, family and the list goes on and on. This joyous and festive time of year can very easily turn into overload, stress, and overwhelm you if you don’t manage your time effectively.