Lou Markstrom - News, Features, and Slideshows


  • How to build a consultative culture

    Difficult situations with customers are often the result of a reactive rather than a consultative IT mindset.

    Written by Lou Markstrom03 April 18 12:00
  • 9 tips for building rapport with people

    Understanding the human side of the IT equation is critical to the success of any IT professional. The ability to develop a feeling of connectedness and understanding is an important aspect of developing productive and trusted relationships.

    Written by Lou Markstrom23 Feb. 15 10:53
  • Leadership for performance

    Is your team operating at their optimal level of performance? Are they inspired? Motivated? Do they show up day to day in tune with a vision and purpose that they are excited about?

    Written by Lou Markstrom21 Jan. 15 16:49
  • 8 time management tips for the holiday season

    It’s that time of year. Work, shopping, parties, family and the list goes on and on. This joyous and festive time of year can very easily turn into overload, stress, and overwhelm you if you don’t manage your time effectively.

    Written by Lou Markstrom21 Nov. 14 09:57
  • The six mindsets of effective leadership

    The world of IT leadership has changed; it’s no longer about keeping IT systems humming. It is now about the ability to lead high performance organisations that partner with the business to consistently deliver services.

    Written by Lou Markstrom23 Oct. 14 16:03
  • 6 essential steps for managing vendors

    Gartner once predicted that in the future, an IT career will not be about technology but rather managing a range of service providers.

    Written by Lou Markstrom22 Sept. 14 16:57
  • Can you handle change?

    The one constant in today’s business world is change. It’s constant, inevitable and unending. The individuals and organisations that will rise to the top of the marketplace are the ones who can embrace, manage and lead change throughout an enterprise.

    Written by Lou Markstrom21 Aug. 14 12:17
  • How to negotiate and get what you want

    As an IT professional, you negotiate every day. If you’re launching a new app, for instance, how many times do you negotiate with people?

    Written by Lou Markstrom22 July 14 14:49
  • Marketing IT’s value

    Do your clients truly understand what you do? Does the business recognise the value that IT provides or does it simply view you as mere code changers, network fixers, and PC installers?

    Written by Lou Markstrom23 June 14 16:11
  • Building a client-focused IT culture

    When you think of good service, what comes to mind? What separates elevated service from the norm? To answer these questions, let’s first understand the difference between customer service and hospitality.

    Written by Lou Markstrom22 May 14 16:29
  • 10 ways to become a business consultant

    In the first of a series of monthly blogs, Lou Markstrom provides 10 useful tips on how IT pros can gain the consulting skills they need to succeed.

    Written by Lou Markstrom22 April 14 13:21