Infosys Is Having Its Midlife Crisis
Indian outsourcer Infosys -- in the midst of a major transformation -- struggles to supplement its commodity programming services with high-value business offerings
Indian outsourcer Infosys -- in the midst of a major transformation -- struggles to supplement its commodity programming services with high-value business offerings
IT outsourcing providers that set up new delivery centers in the first quarter of this year were more likely to do so at an onshore location than in offshore ones, according to a recent report. However, both location options continue to grow in terms of headcount and scope of processes.
With the overall IT services market on the decline, providers may look to emerging markets and emerging technology offerings for growth.
Imagine that your company has never done any offshore outsourcing of IT-never even signed a major domestic outsourcing deal. Where in the world would you begin? Probably not China.
Always listen carefully for what is not said. Compared to most Americans, Indian executives tend to be indirect communicators. This means they may hesitate to push back if you ask something of them or their team that is unreasonable or impossible. They may also be reticent about sharing bad news with you. In either case, you could be left exposed. Active listening and probing questions can make you more effective.
A new study from the Everest Group reports that most global in-house offshore centers deliver more savings than offshore outsourcing.