The increasing threat and possibility of further violence in Ukraine is likely to impact its growing IT outsourcing industry. The current tensions threaten service delivery both in the short- and long-term.
It's not just cheaper prices pushing down IT outsourcing contract values. The 'new normal' for outsourcing presents risks and opportunities for customers and IT service providers.
HCL and CSC, companies that have often competed for customers, have teamed to focus on legacy application modernization and cloud hosting. Could partnerships formed by rivals prove more valuable than mega-acquisitions as IT outsourcing providers respond to changing market dynamics?
IT outsourcing experts talk about what to expect in the year ahead. And if they're right, this could be the year customers - and a few robots - take greater control of the IT outsourcing space.
Philippines outsourcing hub Cebu, closest to the path of the storm, did not take a direct hit. However, a lack of public statements from industry groups and providers reveals industry immaturity.
Parceling out an IT services portfolio among a number of vendors is the new normal for IT outsourcing. However, these multi-sourcing arrangements are complicated -- if things go wrong there's no single provider to blame. Here are eight steps you can take to manage liability in a multi-sourced environment.
Indian outsourcing provider Infosys is making some fundamental changes, starting with appointing a new CEO, to transform itself and regain its prominence in the offshore IT services industry. However, it will take more than a new CEO to transform the company.
Benchmarking can pit you against your IT outsourcing supplier on prices. Here are five friendlier alternatives to keep costs competitive and your relationship positive.
A managed service approach to application development and maintenance seems like a win-win for outsourcing customers and providers. But how do you make it work? Steven Kirz, principal with outsourcing consultancy Pace Harmon, talks about what a successful managed service deal looks like.
In theory, a hybrid offshore deal combines the best of pure outsourcing and a captive IT services center. In reality, it's more complicated -- and not for everyone.
As the market for contact center outsourcing has matured, buyers are increasingly looking for sophisticated support from suppliers to enhance the customer experience across multiple channels, which include mobile apps and social media.