The increasing threat and possibility of further violence in Ukraine is likely to impact its growing IT outsourcing industry. The current tensions threaten service delivery both in the short- and long-term.
It's not just cheaper prices pushing down IT outsourcing contract values. The 'new normal' for outsourcing presents risks and opportunities for customers and IT service providers.
HCL and CSC, companies that have often competed for customers, have teamed to focus on legacy application modernization and cloud hosting. Could partnerships formed by rivals prove more valuable than mega-acquisitions as IT outsourcing providers respond to changing market dynamics?
IT outsourcing experts talk about what to expect in the year ahead. And if they're right, this could be the year customers - and a few robots - take greater control of the IT outsourcing space.
Philippines outsourcing hub Cebu, closest to the path of the storm, did not take a direct hit. However, a lack of public statements from industry groups and providers reveals industry immaturity.
With the U.S. Congress unlikely to take action on NSA surveillance programs, U.S. cloud service providers could take a hit.
Following the Infosys visa fraud $34 million settlement, IT outsourcing customers should take these five steps to protect themselves. Here's a look at what outsourcing customers need to do.
An agreement by the Indian IT service provider to pay $34 million to settle claims of visa fraud and abuse could force more outsourcers to reconsider their business models.
After a relatively quiet first half of the year, outsourcing deal activity picked up considerably in the third quarter of 2013, according to the quarterly index compiled by outsourcing consultancy Information Services Group (ISG).
The federal government's recent launch of Healthcare.gov is a stunning example of outsourced IT gone wrong. The multi-contractor project has been riddled with issues and should serve as a reminder to any IT outsourcing customer regarding steps to take to ensure a smooth rollout.
If the government shutdown continues on for more than a couple of months it could be trouble for IT outsourcers. But currently, the shutdown of iCert is not yet a problem for IT service providers. Here's why.
Heading into 2014, IT outsourcing service providers will be hard at work stealing business from their competitors -- and having theirs stolen as well.
What if you could scale your IT personnel requirements as you would computing resources? Using a workforce-as-a-service model lets you add a skilled, vetted and insured workforce when you need it and release it when you don't.
Even though the state of IT outsourcing has matured, mistakes in flawed deals are often repeated, and the most disappointing deals share common characteristics. Here are 10 steps that are guaranteed to lead to an outsourcing catastrophe.
Why can't your IT service providers all just get along? Here are steps you can take throughout the multisourcing lifecycle to get everyone working together.