The rupee's depreciation has been a windfall for IT service providers in India, but there are steps customers can take to share in the benefits. Before you head to the negotiating, or renegotiating, table, there are some things you should keep in mind. Here are six tips for leveraging the rupee's depreciation to get a better deal.
'Press 1 for America' legislation continues to take aim at U.S. companies that offshore call centers, but it's expected to have little impact.
Cost-conscious customers, uncertain economic conditions and evolving delivery models are causing the IT services market to grow more slowly than expected, according to a recent Gartner report.
IT organizations and CIOs don't contract and outsource to countries, they contract and outsource to companies. Given that, it's time to stop assessing location-based risk in a vacuum because sometimes the 'riskiest' suppliers may have the most innovative solutions.
India's application development and maintenance business will take a hit if a provision of the U.S. Senate immigration bill becomes law, and some experts say the restrictions will drive more outsourcing offshore.
After a decade of double-digit growth, India's offshore IT outsourcing leaders must shift strategies if they want to continue to dominate in technology services as growth slows in a maturing market. Here are six things Indian outsourcers need to do to grow.
As IT outsourcing has evolved so, too, have IT outsourcing customers' benchmarking needs. As a result, a new approach to benchmarking is necessary, a new method for establishing new and better ways of operating. Kathy Rudy, partner with outsourcing consultancy Information Services Group (ISG), discusses pros and cons of benchmarking for transformation and how to do it right.
Do your IT outsourcing services deals fail to deliver more than the basics? IT outsourcing customers need to focus on developing and training their outsourcing management staff so that their IT services deals are better than just 'good enough.'
One of the nation's largest circulating libraries, the King County Library System, turns to agile development outsourcing to take on commercial rivals such as Apple and Amazon.
A survey of both IT services buyers and IT services providers reveals that while outsourcers deliver cost reduction and increased efficiency, they may lack innovation and analytical capabilities.
To battle innovative attacks on call centers, enterprises and IT outsourcing service providers are looking to technologies like voice biometrics and behavioral analytics.
IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation
Growth in business-provisioned cloud contracts, particularly in HR, could outpace traditional IT outsourcing, rattling traditional IT service providers.
As the end of the year approaches, the predictions of what's to come in the next 12 months abound. Of course, those predictions are usually quickly forgotten and no one rushes to issue a scorecard for how they fared -- but that's not the case at CIO.com. This year, we're revisiting the 11 outsourcing trends we forecast for 2011 to find out which of them actually came to pass.
IT service providers are big on talk of innovation these daysÂexcept when it comes to their own sales practices. It seems as if many vendor sales teams have been pulling from the same bag of frustrating and ineffective tricks to try to win deals since the dawn of IT outsourcing.