Management Topics - News, Features, and Slideshows

News

• From the CEO: The next big land grab is business process

  It is amazing to me how much we talk about business process when in reality we understand very little about it.

• Hiring manager: Q&A with CTO of Dex One

  As senior vice president and CTO at Dex One, Atish Banerjea manages not only enterprise IT at the marketing-services firm, but also product development, reflecting a move away from the traditional CTO role. In today's world, he says, IT organizations must break out of silos and support growth with innovative approaches and emerging technology. Banerjea outlines how he's building an agile IT team with a digital mind-set.

• Outsourcing customers focus on SLAs

  Business strategy is getting short shrift in outsourcing relationships while outsourcing customers and providers focus excessively on basic service level agreements (SLAs), according to a recent survey conducted by Accenture and the Shared Services and Outsourcing Network (SSON).

• Offshoring: Preparing for India's proposed privacy rules

  The Indian government has finally taken a step toward creating a comprehensive set of data protection rules to safeguard privacy, but the proposed regulations released this spring are likely to have a major impact on the global enterprises doing business with Indian outsourcers.

• CIO salaries, satisfaction, and standing rise

  Working life is looking up for CIOs in 2011, according to findings from the latest Harvey Nash Global CIO survey, which the executive search firm released yesterday.

• How CIOs can become business forecasters

  Most of the CEOs I know can handle bad news. But I don't know any that like surprises. The CIO who can help the boss more accurately predict the future and manage profitability across economic cycles can be indispensable.

• IT outsourcing in China and data privacy guidelines

  China's data privacy protection has long been considered one of the world's weakest. But the government's proposed data security guidelines may go too far in the opposite direction.

• Leadership isn't a fairy tale after all

  Writing about leadership feels a bit like writing about unicorns, those mythical creatures that have inspired fairy tales since ancient times. There is that same elusive, almost unattainable quality to everything related to leadership: describing it, finding it, developing it.

• Mitigating the risk of cloud services failure

  One of CIOs' biggest concerns about the infrastructure-as-a-service model has been the loss of control over assets and management that enterprises might experience upon moving into a multi-tenant environment. While analysts and early adopters of infrastructure-as-a-service offerings have argued that such apprehension is rooted more in fear than fact, Amazon's recent public data center debacle has given everyone good reason to question the reliability of the public cloud.

• Outsourcing: IT Customers disappointed with results

  Forget all the discussion about IT outsourcing providers moving up the technology value chain to become partners in innovation; their customers' biggest needs remain much more straightforward, according to the results of the IDG Enterprise Outsourcing & Service Providers Survey. (CIO.com is an IDG company.)

• Project management: 5 traits of 'transformational' PMOs

  As companies begin to re-invest in capital projects, project management offices (PMOs) need to gear up to facilitate these new plans. But that doesn't mean they need to adopt more methodology, documentation and process. In fact, many PMOs would be better served by taking a leaner approach to project management, according to a recent report from Forrester Research.

• How to network: 5 tips for maximizing your meetings

  When you're involved in a job search, meetings over lunch or coffee with contacts in your network-and with your contacts' contacts-can help you uncover job opportunities or lead you to people who work at desirable organizations. Depending on how you approach these meetings, your networking will be either tremendously productive or a painful waste of everyone's time.

• Outsourcing in Latin America: What a vendor won't tell you

  The IT and business process outsourcing market is heating up in countries throughout Latin America. Outsourcing analyst firm HfS Research estimates that the region's outsourcing industry will grow 15 to 17 per cent this year. Indigenous providers are offering more sophisticated services. U.S. multinationals have a large local presence. And Indian providers are building or buying their way into the market.

• Gen Y vs. Gen X: Who causes more IT headaches?

  You've heard the Gen Y stereotypes before: They're lazy workers, exude entitlement and have been reared on social technologies that they bring into the workplace, whether IT departments like it or not.

• IT outsourcing: Study highlights impediments to innovation

  A survey of European CIOs reveals that 67 per cent of IT leaders say they rely on outsourcers to turn ideas into new and improved processes, but just a third actually measure the impact of innovation delivered by their service providers.