CIOs say AppleCare for Enterprise is lacking
Apple's budding partnership with IBM culminated in the release of AppleCare for Enterprise, the company's business-specific support service, but for the vast majority of organizations that use Apple products the initiative is nothing more than a glorified Genius Bar. CIOs and IT professionals welcome Apple's recent interest in the enterprise, but many are still unclear on the levels of support and services the consumer giant offers -- and few are satisfied with Apple's commitment.