ANZ and IBM sign new $450 million contract
ANZ bank has extended its collaboration with IBM by signing a new five-year, $450 million contract with the tech giant to drive productivity and assist in the bank’s regional Asian expansion.
multi-channel - News, Features, and Slideshows
Whitepapers about multi-channel
-
The Inner Circle Guide to Multichannel Customer Contact
This report looks at transforming customer service by combining web, social, and contact centre; discusses business attitudes toward multichannel interactions, and identifies the issues and potential pitfalls that businesses will face when trying to improve customer communications.