ANZ and IBM sign new $450 million contract
ANZ bank has extended its collaboration with IBM by signing a new five-year, $450 million contract with the tech giant to drive productivity and assist in the bank’s regional Asian expansion.
omni-channel - News, Features, and Slideshows
News about omni-channel
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The future of the contact centre
In 2015, it’s all about the customer. More than ever, buyers are demanding real-time access to just about every channel of service offered by a contact centre from voice to instant messaging to web chat and social media.
Whitepapers about omni-channel
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10 Ways an Omnichannel Engagement Centre Helps You Deliver Next-Generation Customer Experience
This Executive Brief explores the ways in which organisations can embrace omni-channel engagement to help deliver next-generation customer experience.
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Top 52 Customer Service Mobile Apps
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Omni-Channel Customer Service Demands the Intelligent Contact Centre
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Don’t Rip and Replace - Wrap and Renew!