outsourcing - News, Features, and Slideshows

Features

• With H-1B visa, diversity doesn't apply

  Apple says workforce diversity "inspires creativity and innovation," but one of Apple's major contractors, Infosys, is far from diverse.

• IT customers slow to embrace outsourced DevOps

  IT organizations are increasingly interested in adopting DevOps models to deliver applications faster, better and cheaper to the business, but they're not inclined to look to their IT service providers for help with these efforts.

• Why CIOs can't wait to renegotiate their outsourcing contracts

  As business needs--and the new technologies required to support them--evolve ever more rapidly, outsourcing contracts signed just a year or two ago are already getting stale. That's why Mayer Brown business and sourcing technology partner Dan Masur is advising companies to revamp their outsourcing deals right now to not only access new options, but also to cut significant costs.

• Midsize U.S. cities offer attractive alternative to offshoring IT

  A number of midsize American cities now make attractive alternatives to offshore locations in India and elsewhere for IT and business process services, according to recent research from the Hackett Group.

• Why companies opt to insource for IT innovation

  Companies are increasingly taking a multisourcing approach to IT outsourcing, signing shorter, smaller deals with a mix of providers. At the same time, some are pulling certain pieces of the IT portfolio back in-house.

• So Cal Edison's path to the center of the H-1B debate

  Southern California Edison was known for good pay and benefits before it began laying off IT workers and <a href="http://www.computerworld.com/article/2879083/southern-california-edison-it-workers-beyond-furious-over-h-1b-replacements.html">replacing them with H-1B visa holders</a>.

• Displaced IT workers are being silenced

  A major problem with the H-1B debate is the absence of displaced IT workers in news media accounts. Much of the reporting is one-sided -- and there's a reason for this.

• Hypocrisy and connections help IT outsourcing firms

  The liberal group Center for American Progress (CAP) advocates restricting the use of H-1B visas by offshore outsourcing firms. Its recommendations are designed to get offshore firms to hire more U.S. workers and curb their ability to move jobs offshore.

• A victorious GOP would shape the Senate's H-1B debate

  If the Republicans win the Senate on Tuesday, the power shift will affect the nation's on-going H-1B visa debate.

• IT Outsourcing Provider Infosys Gets Facelift With New CEO

  Indian outsourcing provider Infosys is making some fundamental changes, starting with appointing a new CEO, to transform itself and regain its prominence in the offshore IT services industry. However, it will take more than a new CEO to transform the company.

• Captive Offshore Centers More Cost Effective Than Outsourcing

  A new study from the Everest Group reports that most global in-house offshore centers deliver more savings than offshore outsourcing.

• Red Hat Takes Customer Service to Next Level With Predictive Analytics

  Red Hat's core business isn't software. It's actually customer service, and in order to take it to the next level the company turned to a domestic outsourcing provider to solve customer problems before they happen using predictive big data analytics.

• Does a Hybrid Offshore IT Outsourcing Model Make Sense for Your Company?

  In theory, a hybrid offshore deal combines the best of pure outsourcing and a captive IT services center. In reality, it's more complicated -- and not for everyone.

• Call Center Outsourcing Buyers Want More Than Cost Savings

  As the market for contact center outsourcing has matured, buyers are increasingly looking for sophisticated support from suppliers to enhance the customer experience across multiple channels, which include mobile apps and social media.

• Georgia's CIO Gets IT Outsourcing Deal Back on Track

  When the Georgia Technology Authority's plan to transform its aging IT infrastructure was failing to deliver, its CIO decided to rework the high-profile IT outsourcing deal it had struck with IBM Global Services and AT&T. The IT team worked with the vendors to get the relationship and the deal back on course.