A managed service approach to application development and maintenance seems like a win-win for outsourcing customers and providers. But how do you make it work? Steven Kirz, principal with outsourcing consultancy Pace Harmon, talks about what a successful managed service deal looks like.
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Follow these simple steps to show your IT outsourcing provider a little love and get more attention than other customers in return (without giving away too much).
Pricing models for IT outsourcing have always been relatively straightforward. However, a growing portion of IT outsourcing deals are being inked with more complex hybrid pricing structures. Here are five things to consider when implementing a hybrid pricing model for IT services.
The speculation surrounding Dell's intention to go private is over. What remains are questions about what the new ownership model will mean for Dell's IT services business and its outsourcing customers.