States step out to woo Google HQ
After the NSW government scuppered Google’s plan to establish a headquarters in Sydney CBD, politicians from other states are stepping out to woo the tech giant.
After the NSW government scuppered Google’s plan to establish a headquarters in Sydney CBD, politicians from other states are stepping out to woo the tech giant.
The rules of time management have changed – the days of showing up to the office, working through your inbox, shifting items to your outbox, going home and repeating the same sequence the next day are well and truly over.
National Australia Bank will begin rolling out its ‘personal banking origination platform’ this month, following a successful pilot last year in contact centres and branches in the North Territory and South Australia.
Back from his stint as planning officer for the UN Mission in South Sudan, John Holley shares how the Army’s approach to strategic planning and operations can apply to the business environment.
Bring Your Own Device programs promise to remove the cost of smartphones from a company's balance sheet. But most companies transitioning from company-issued smartphones to BYOD aren't even breaking even.
Since we're nearing the end of the 2010 planning cycle, it's as good a time as any to review how we plan projects and whether our processes are as effective as they could be. IT planning never truly ends and tends to eat up more time than we think. As a result, CIOs and their teams have an opportunity to lead the charge to get leaner in planning.
Customer service technology buyers typically plan for the next one to two years. But to truly become customer-obsessed, companies need to understand what new technologies and customer service experiences will come to seem normal for their customers in five years. Many of these technologies require new organizational models as well as new metrics for measuring success — changes that will take time and careful planning. This report highlights the service experiences, and the technologies that underpin them, that your customers will expect in 2021.