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queensland health - News, Features, and Slideshows

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  • Government shared services navigate a rocky road - Part 1

    The deployment of shared services has something of a mixed history in public sector organisations in Australia. The notion of pooling IT services from multiple government departments and agencies into a single operation appears to hold great benefits, from both a cost and service delivery perspective. But history has shown that such efforts can quickly be derailed by the complexity of the tasks they are trying to consolidate — especially when the motivation for consolidation slides too far towards cost recovery as opposed to providing excellent service to the agencies involved.

    Written by Brad Howarth04 July 11 14:23