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Responsiveness - News, Features, and Slideshows


  • Customer advocacy critical to business success: Telstra

    Businesses must meet and surpass rising expectations for IT to turn customers into advocates, according to Janine Modaro, Telstra director of integrated service management, network applications and services.

    Written by Adam Bender07 Aug. 13 13:52
  • Corporate website performance stuck in the 1990s: survey

    Many companies are failing to quickly respond to website performance issues, leaving customers feeling like their online experience hasn’t improved since the first generation of websites in the mid-1990s, according to a survey by Vanson Bourne.

    Written by Rebecca Merrett22 May 13 15:18