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News

  • Thanks to tech, stores are evolving into showrooms

    By 2025, some stores will be operating as showrooms, providing customers with an experience and product information but little inventory, with purchases shipped from warehouses to the shoppers' homes, according to an IBM report.

    Written by Sharon Gaudin18 Jan. 16 22:08
  • Alibaba's Singles Day smashes online shopping records

    It was always going to be big, but the day-long "Singles Day" promotion on Chinese online shopping site Alibaba on Wednesday smashed previous records, with millions of people participating and $US14.3 billion worth of goods sold.

    Written by Martyn Williams12 Nov. 15 00:00
  • Wearables smothering Swiss watch business, Fossil CEO says

    Wearables are reducing interest in Swiss watches, with those highly regarded timepieces losing some of their luster as technology is incorporated into what people wear on their wrists.

    Written by Fred O'Connor13 Aug. 15 04:59
  • How a hail storm spurred Makita's IT transformation

    After a massive loss of IT systems during a hail storm, power tools retailer Makita learnt to pick itself up and achieve greater flexibility, standardisation and cost savings.

    Written by Bonnie Gardiner05 Aug. 15 16:21
  • Millennials are most likely to pay for loyalty programs

    Millennials are more willing than Gen Xers and Boomers to pay for premium loyalty programs, such as Amazon Prime, but these older generations are also beginning to see value in paid programs, according to a LoyaltyOne Consulting survey of more than 1,000 consumer respondents ages 18 to 65. Specifically, 76 percent of millennials would consider joining a fee-based rewards program from a favorite brand, compared to 61 percent of Gen Xers and 48 percent of Boomers.

    Written by Lauren Brousell15 July 15 03:11
  • Millennials skip traditional customer service for online troubleshooting

    When millennials encounter problems with products or services they typically try to solve issues on their own, but if they need customer service or technical support they want a rapid response via online chat or social media, according to a recent survey performed by Kelton Global for Salesforce's Desk.com. These self-service, on-demand expectations are beginning to rub off on Gen X-ers and Boomers, as well, and they're resulting in wake-up calls for many companies.

    Written by Lauren Brousell08 July 15 23:54
  • In Pictures: Robots that cook, clean, sing and dance

    Cooking, learning language and doing the laundry are a few of the human skills demonstrated by.real humanoid bots featured in the National Geographic movie Robots.

    Written by Tim Greene01 July 15 08:41
  • Apple Pay heads across the Pond

    Apple Pay will launch in the U.K. in July, where it will initially work at 250,000 retail locations and the London transit system -- with credit card support from eight major banks, Apple announced Monday.

    Written by Matt Hamblen09 June 15 06:08
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