Serco Citizen Services - News, Features, and Slideshows

News about Serco Citizen Services
  • The future of the contact centre

    In 2015, it’s all about the customer. More than ever, buyers are demanding real-time access to just about every channel of service offered by a contact centre from voice to instant messaging to web chat and social media.

    Written by CIO Staff05 June 15 15:43
[]