How Bupa used a pantomime to explain service management
Bupa's operational services manager, Janet Holling, reveals the successes and failures during a large-scale ITSM deployment.
service management - News, Features, and Slideshows
News about service management
-
-
10 tips on how to win the IT asset management challenge
Companies have a lot to gain by maintaining control of IT assets. They can avoid massive unplanned expenses, increase productivity and provide easy access to information for decision making. When designing an IT asset management (ITAM) program, keep these tips in mind.
-
Building the new service management: Part three
Sometimes, providing the ideal customer service means ditching what you’re doing and simply starting over.
-
Building the new service management: Part two
All sorts of businesses are revisiting IT service delivery as traditional internecine rivalries give way to a push towards a future built around a common infrastructure with mutually understood metrics.
-
Building the new service management: Part one
One of the Asia-Pacific region’s largest beverage distributors, Coca-Cola Amatil (CCA), maintains an extensive fleet of distributors and manages a complex supply chain that stretches from one side of the country to the other.
Whitepapers about service management
-
How to build a service management hub for digital service innovation
In the technology-enabled enterprise, business agility depends on IT. This paper explores how you can increase agility by moving to the cloud and creating a service management hub for digital service innovation. Find out:the five considerations for building a successful services hub: capabilities, integrations, visibility, the platform, and the partner, how a successful service hub can fulfil the mission of accelerating IT to the speed of business and how the cloud facilitates transformation by freeing the organisation to focus on its core competencies
-
The contribution of DevOps to ICT service management
-
Are you managing your Service Portfolio?
-
What Services Managers Need to Know to Drive the Cloud