How Bupa used a pantomime to explain service management
Bupa's operational services manager, Janet Holling, reveals the successes and failures during a large-scale ITSM deployment.
service management - News, Features, and Slideshows
News
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10 tips on how to win the IT asset management challenge
Companies have a lot to gain by maintaining control of IT assets. They can avoid massive unplanned expenses, increase productivity and provide easy access to information for decision making. When designing an IT asset management (ITAM) program, keep these tips in mind.
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Building the new service management: Part three
Sometimes, providing the ideal customer service means ditching what you’re doing and simply starting over.
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Building the new service management: Part two
All sorts of businesses are revisiting IT service delivery as traditional internecine rivalries give way to a push towards a future built around a common infrastructure with mutually understood metrics.
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Building the new service management: Part one
One of the Asia-Pacific region’s largest beverage distributors, Coca-Cola Amatil (CCA), maintains an extensive fleet of distributors and manages a complex supply chain that stretches from one side of the country to the other.
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Service development projects
Many IT departments perform software development projects with a focus on delivering software with required functionality by a certain time and for the benefit of business. Unfortunately, this focus for such projects is wrong.
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DIAC IT service catalogue triggers technology overhaul
A spotlight has been shone on the technology services and costs across the Department of Immigration and Citizenship (DIAC) courtesy of a recently launched IT service catalogue, which has triggered an overhaul of service delivery and IT spend and sourcing.