Digital driver's licence delayed following CTP refund system failure
Service NSW has been cautiously preparing the launch of the digital driver's licence after the release of another service brought the agency's systems down.
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NSW revamps project funding, seeks to end ‘tech spaghetti’
The New South Wales government this year embarked on the “biggest and boldest” machinery of government changes that Victor Dominello has witnessed, the MP last week told a Committee for Economic Development of Australia luncheon in Sydney.
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Australia’s government services reset invites a data rethink
As Australia hits reset on government service delivery, there’s an opportunity to make it even more data-driven - as long as it benefits citizens.
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Google opens Sydney cloud region
Amazon Web Services and Microsoft Azure now have a new competitor in Australia – a ‘three zone’ Google Cloud Platform region in Sydney has finally landed.
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NSW launches MyServiceNSW
New South Wales today unveiled its new single customer account for accessing state government services.
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Service NSW to improve payment services
The NSW government will roll out a platform by the year’s end that will support PayPal and new payment types such as MasterPass, VisaCheckout, and Apple Pay when it becomes available in Australia.
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Digital brokers could fix poor government service delivery
Employing digital service brokers to deliver online government services for citizens has been flagged as a way to repair the public sector’s bad reputation for service delivery.
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Service NSW reveals 2020 digital roadmap
One year after launch, Service NSW is ramping up investments in digital technologies by integrating internet, mobile, and contact centre channels for high-volume transactions.
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NSW government opens digital communication lines
The New South Wales government is seeking to catch up with technology to provide a better customer experience, according to the NSW minister of finance and services.