Tech vendors are doing an average job of meeting the needs of their customers, according to respondents to this year’s State of the CIO survey.
service - News, Features, and Slideshows
With the Zyrion acquisition complete, Kaseya brings Traverse cloud, virtualization and network monitoring product to market for one-stop infrastructure management. One MSP talks about what the deal means to IT customers.
One company is using gamification to change the customer service paradigm from frustrating to fun -- and customers are loving it.
Whitepapers about service
The approach to ITSM is evolving to encapsulate more end-user and enterprise functions. This whitepaper uncovers new ways to extend ITSM to deliver greater benefits to the organisation. • Learn the three-step approach to tapping into the information from your end-user community • How to build a supply chain model that creates growth and retention • Four case studies of companies using information to streamline and create mature ITSM functions