How ServiceNow helped Thames Water regain insight into its live environment
When CIO Tony McCandless realised the utilities company’s existing IT strategy wasn’t fit for purpose, he turned to ServiceNow to help overhaul it.
When CIO Tony McCandless realised the utilities company’s existing IT strategy wasn’t fit for purpose, he turned to ServiceNow to help overhaul it.
IBM wants to make it easier for customers to move to multi-cloud environments by adding automation tools and extending its relationship with ServiceNow.
Last year, AMP’s cyber team took a “fairly audacious target” to the board: bring down the number of cyber security vulnerabilities across the company by ten to 15 per cent every month.
Australian businesses are ahead of their global counterparts when it comes to cloud adoption and DevOps, a survey suggests.
The NSW Department of Finance, Services and Innovation (DFSI) has selected ServiceNow as the primary platform for the new GovDC marketplace, a portal that enables government agencies to enquire and procure services of approved ICT vendors.
Transport for NSW, the department responsible for the planning and delivery of the state’s public transport services and infrastructure, has gone live on the Expense8 SaaS-based expense platform.
The Internet has created radical changes in our personal lives. We now live in a “consumerised” online world where we shop for products and services with a few taps on a smartphone.
Bupa's operational services manager, Janet Holling, reveals the successes and failures during a large-scale ITSM deployment.
BMC Software has filed a patent infringement suit against ServiceNow, claiming its patents are violated by the rival's IT management technologies.
Skyhigh Networks Wednesday aired an offering that lets companies using the Box file-sharing service first have files checked for compliance by their existing data-loss prevention (DLP) equipment.
Fuji Xerox Australia subsidiary Upstream Print Solutions has used a software-as-a-service (SaaS) package to automate printer, copier and scanner service logs, leading to happier customers.
Cloud-based software for the IT help desk turns out to be useful in departments outside of IT, too.
Cloud computing and a "bring your own device" (BYOD) strategy aren't technology approaches typically associated with running an airport's information-technology operations. But London Gatwick, the U.K.'s second largest airport, is pushing heavily into both.
Cloud Sherpas is continuing its string of acquisitions of boutique consulting firms for cloud services, with the purchase of Innoveer Solutions and Navigis. Terms of the deals, which were announced Tuesday, were not disclosed.